Contact us

Select your desired product, add it to your shopping cart, and follow the order process until checkout. You will then receive an order confirmation via email.

As long as your order hasn't been shipped yet, please feel free to contact us. We'll check whether a change or cancellation is still possible.

No, you can also place smaller orders with us – with no minimum order value.

Availability is displayed directly on the product page. If an item is out of stock, you can be notified as soon as it's back in stock.

Use our filter functions or contact our customer service – we will be happy to advise you personally.

We ship via Swiss Post as standard. Express shipping is available upon request.

The delivery time is usually 2-4 working days within Switzerland and 3-7 working days abroad.

13.90 plus 4.90 for domestic shipments

Yes, we also ship internationally. Shipping costs depend on the actual cost. Shipping is via FedEx , and the customer bears the costs.

You will find the tracking number on your delivery note.

We accept TWINT, credit card, PayPal and purchase on account (only for business customers with HR entry)

The charge will be made immediately after the order is completed.

Yes, purchase on account is possible. The payment period is usually 14 days.

You have 30 days to return a product. Please note the following instructions:

• A return label will only be provided if the error is on our side .
• In all other cases you will be responsible for the return shipping costs .
• Hygiene items (e.g. masks) are excluded from exchange .
• Certain bulky items and products ordered in large quantities are also excluded .

You have 14 days to cancel and return your order.

Please email us a photo of the damaged item. We'll arrange a replacement or refund.

We will cover the return shipping costs for damaged or incorrectly delivered goods. In all other cases, you will bear the return shipping costs.

No, you can also order as a guest. However, a customer account offers you advantages such as order overviews and faster checkout.

Click on “Forgot your password?” in the login area and follow the instructions.

Your data will be processed in accordance with the GDPR and will not be passed on to third parties.

Yes, simply send us an email with your request to delete your data.

You can reach us by email at info@schaererkunz.ch or by phone at +41 58 429 29 00

Monday to Thursday from 8:00 a.m. to 5:00 p.m. We are on our lunch break from 12:00 p.m. to 1:00 p.m.

Fridays from 8:00 to 17:00 and from 13:00 to 16:00

Yes, we would be happy to advise you individually. Please contact us for a personalized quote.

You can download all important forms in the download area under Support/Service.